LEARN Technical Assistance Center (TAC)
The Technical Assistance Center (TAC) of LEARN provides engineering assistance to member institutes. The main objective of this service is to support institutions that may not have the practical capacity to implement services independently. LEARN TAC addresses this through a structured remote engineering assistance model.
Support is provided to institutional technical teams
LEARN TAC is designed to support the technical staff of member institutions rather than end users. It focuses on strengthening institutional capacity in implementation, maintenance, and operational support.
End-user support remains with the institution
LEARN does not provide direct assistance to students or staff. Each institute is expected to appoint a dedicated technical person who can handle end-user issues internally and work with LEARN TAC when needed.
Available to subscribed LEARN members with a designated technical contact
All annually subscribed LEARN-connected institutions are eligible to receive TAC services as a value-added provision, provided an appropriate technical contact person is formally assigned. The assigned officer should be actively engaged in network maintenance and troubleshooting, and should be at the rank of Computer Application Assistant or above.