Skip to main content
Home

Main navigation

  • Home
  • About
    • Corporate Info
    • Directors
    • Staff
  • News
  • Publications
    • Newsletters
  • Coloboration
    • fDLuDCf
    • Online Studies with ICE
    • Uprouse with LEARN
  • Network
    • Connectivity
    • Current traffic
    • IPv6
    • Multicast
  • Membership
    • Current Members
    • Obtaining membership
  • Services
    • LEARN-CSIRT
    • LEARN Identity Access Federation
    • LEARN TAC
    • Public Eduroam
    • Video Conferencing Systems
    • eduID - a lifelong Identity
    • eduVPN over Federated Identity Access
    • eduroam
  • Training
    • 2013
      • Kick-off workshop
    • 2014
      • Annual NOC Meeting & Campus Network Design Workshop
      • Network Operations Internship
    • 2015
      • South Asia Network Operators Group (SANOG 25th)
    • 2016
      • Annual NOC Meeting 2015/16 with eduroam Workshop
      • Linux System Architecture and Administration
    • 2017
      • Deployment of IPv6 in Campus Network
      • Annual NOC Meeting 2017 and Network Monitoring and Measurement Workshop
    • 2018
      • Workshop on Network Security
      • Annual NOC Meeting - 2018
      • Workshop on Identity Access Management and Federation
    • 2019
      • Workshop on Campus Network Best Practices
      • A Seminar on Facilitation Digital Conference Service to LEARN R&E Community
      • Institutional Workshops on Facilitating Digital Conference Service to LEARN R&E Community
    • 2020
      • Delve into Zoom Training
      • Identity Access Management Workshop
      • Online Seminar on R&E Tools and Applications powered by LEARN
    • 2021
      • Enabling Services over the LEARN Identity Access Federation
      • Workshop on Network/ Systems Monitoring
    • 2022
      • Workshop on Tuning up Campus Network - 2022
      • Network Management and Measurements Workshop
      • Campus Systems Linux Essentials Workshop
  • Vacancy
  • Contact

Quick links

  • Zoom FAQ
  • eduID - a lifelong identity
  • Video Conferencing Systems
  • Traffic plots
  • Zoom Utilisation
  • Links Performance
  • Test your link speed
  • Diagnose your connectivity
  • Login

Recent News

Identity Access Management Campus Essentials Workshop
Posted: : Mon, 03/13/2023 - 13:09
Female Intern - System/Network 
Posted: : Sat, 03/11/2023 - 13:11
Female Intern - Web Developing
Posted: : Sat, 03/11/2023 - 13:09
Finance Executive
Posted: : Wed, 02/15/2023 - 10:33
LEARN CALL for EOI
Posted: : Wed, 01/18/2023 - 13:03
Kubernetes Engineer
Posted: : Thu, 11/10/2022 - 00:34
Campus Systems Linux Essentials Workshop
Posted: : Thu, 10/20/2022 - 19:44
Online Studies with ICE
Posted: : Wed, 09/07/2022 - 13:51
Tender Notice
Posted: : Mon, 08/08/2022 - 14:11
Tender Notice
Posted: : Mon, 07/25/2022 - 11:23

LEARN Technical Assistance Center

Technical Assistance Center (TAC) of LEARN provides engineering assistance to its member institutes. The main objective of this service is to help the member institutes who are not qualified to practically implement their services. Therefore, LEARN has started this remote engineering assistance service namely LEARN TAC to facilitate its members.

In this aspect, LEARN will not provide direct assistance to the end users (students/staff). Each institute is expected to have a dedicated technical person who can handle issues related to their end users. This assistance will be provided by the LEARN for the main technical staff who are directly engaged in the network operation of the institute. The person should be in a rank of Computer Application Assistance or in higher caliber.

All annually subscribed LEARN connected members are eligible in getting the TAC services as a value added provision. Members should appoint an appropriate technical personal from their institute who is actively involved in network maintenance and troubleshooting to work together with LEARN TAC staff.

 

Services offered by TAC

Technical guidance to develop institutional infrastructure, design networks and provide technical advice to prepare tender documents. Remote configuration of network devices and servers which are used for network services (NAT, proxy, email, DNS, VOIP, WLAN, Eduroam, network monitoring and management, security implementation).

 

How to get the service

Institute appointee to the TAC service must open a service ticket through the system or by giving a call or putting an email to the TAC.

Ticketing System: tac.learn.ac.lk

Official Email: tac[AT]learn.ac.lk

Telephone Number: 081 200 3036/077 005 5755